• Support & FAQ

Support & FAQ

Learn about process
Ordering our products is a simple and transparent process tailored to your needs. From the first contact, through personalized consultation and precise measurements, to the final installation, we take care of every detail. Our goal is to provide you with comfort, quality, and professional service at every step.
1. Contact
Request a quote by telephone or via our website.
2. Personalized Advice & Quote
We’ll schedule a free consultation at your home to discuss your needs and style preferences with an advisor. You’ll then receive a no-obligation quote, which we’re happy to explain in person if you’d like.
3. Measurement Visit
Within a few days, we’ll visit your home to take exact measurements and finalize details with you.
4. Order Confirmation & Deposit
Once you approve, we’ll send an order confirmation and an invoice for the first payment.
5. Production & Installation Scheduling
Your windows or doors are custom-made to your specifications. When they’re ready, we’ll contact you to schedule the installation at a convenient time.
6. Installation & Final Payment
Before we start, please clear around 1.5 meters of workspace around the windows. After the project is successfully completed, we’ll send you the final invoice.

Frequently 
Asked Questions

All
Product Options & Customization
Installation & Service
Financial Support
What types of windows do you offer?

We provide a variety of window types, including PVC, wooden, aluminum, and steel frames. Each material offers unique benefits, and we’re happy to help you select the best option for your home or business.

Do you offer custom-made windows?

Yes, every window we make is essentially custom-built. Even in similar-looking buildings, window sizes can vary, so we tailor each one to fit your specific needs.

What types of glass do you offer?

We offer a wide range of glass options, including energy-efficient, soundproof, burglar-resistant, and tempered glass. Our HR++ (double) and HR+++ (triple) glass provide excellent thermal insulation. We also offer various glass thicknesses to meet your specific requirements.

What’s the difference between PVC, wooden, and aluminum windows?
  • PVC windows: Low-maintenance, energy-efficient, well-insulated, and cost-effective.
  • Wooden windows: Offer a classic, warm appearance with excellent insulation.
  • Aluminum windows: Durable, sleek, and ideal for modern designs.
Are your windows energy-efficient?

Yes, all our windows are designed for energy efficiency. They minimize heat loss, helping you save on energy costs while making your home more environmentally friendly.

Do I need to remove my old windows before installation?

No, we take care of everything. Our team will remove your old windows and install the new ones quickly and professionally.

Can you install windows in historic or protected buildings?

Yes, we have experience working with historic and protected buildings. We ensure compliance with all regulations while preserving the building’s unique character.

Can I buy windows without installation?

Yes, you can purchase windows without installation services. This is perfect if you plan to install them yourself or use your own contractor. In such cases, the installer is responsible for taking accurate measurements.

Do you work with clients receiving funding or loans from Warmtefonds?

Yes, we support projects for clients using funding or loans from Warmtefonds. This makes it easier to invest in energy-efficient windows and doors with financial assistance.

Can I apply for an ISDE subsidy when buying your windows and doors?

Yes, our windows and doors meet ISDE subsidy requirements. This allows you to apply for financial support to improve your home’s energy efficiency.

Is there a charge for a quote or advice?

No, our quotes and advice are completely free of charge.

What types of windows do you offer?

We provide a variety of window types, including PVC, wooden, aluminum, and steel frames. Each material offers unique benefits, and we’re happy to help you select the best option for your home or business.

Do you offer custom-made windows?

Yes, every window we make is essentially custom-built. Even in similar-looking buildings, window sizes can vary, so we tailor each one to fit your specific needs.

What types of glass do you offer?

We offer a wide range of glass options, including energy-efficient, soundproof, burglar-resistant, and tempered glass. Our HR++ (double) and HR+++ (triple) glass provide excellent thermal insulation. We also offer various glass thicknesses to meet your specific requirements.

What’s the difference between PVC, wooden, and aluminum windows?
  • PVC windows: Low-maintenance, energy-efficient, well-insulated, and cost-effective.
  • Wooden windows: Offer a classic, warm appearance with excellent insulation.
  • Aluminum windows: Durable, sleek, and ideal for modern designs.
Are your windows energy-efficient?

Yes, all our windows are designed for energy efficiency. They minimize heat loss, helping you save on energy costs while making your home more environmentally friendly.

Do I need to remove my old windows before installation?

No, we take care of everything. Our team will remove your old windows and install the new ones quickly and professionally.

Can you install windows in historic or protected buildings?

Yes, we have experience working with historic and protected buildings. We ensure compliance with all regulations while preserving the building’s unique character.

Can I buy windows without installation?

Yes, you can purchase windows without installation services. This is perfect if you plan to install them yourself or use your own contractor. In such cases, the installer is responsible for taking accurate measurements.

Do you work with clients receiving funding or loans from Warmtefonds?

Yes, we support projects for clients using funding or loans from Warmtefonds. This makes it easier to invest in energy-efficient windows and doors with financial assistance.

Can I apply for an ISDE subsidy when buying your windows and doors?

Yes, our windows and doors meet ISDE subsidy requirements. This allows you to apply for financial support to improve your home’s energy efficiency.

Is there a charge for a quote or advice?

No, our quotes and advice are completely free of charge.